Pikupo Service Terms

1. Parties and product

These Service Terms (“Service Terms”) describe the Pikupo software platform provided by Vladislav Vladimirovich Sobolenko (“Operator”, “we”) to business customers (“Customer”, “you”) — typically restaurants, cafés, bakeries and similar food businesses.

Pikupo is a white-label self-pickup ordering solution: branded customer ordering experience, merchant dashboard (menu, orders, users, ratings and related functions as made available), and related hosting / configuration services. Pikupo does not provide courier delivery, rider apps or logistics fleets.

2. Legal status of the Operator (Belarus)

The Operator is a natural person in the Republic of Belarus. Under Belarusian law, paid commercial activity must be carried out in a lawful form (for example, as a payer of professional income tax for remote internet / IT services and software-related activities where applicable, or as an individual entrepreneur or legal entity).

Until the Operator has completed the registration / notification required for the paid activity actually performed, the Site and demos are for information and preliminary discussions only. No paid contract for the Service is formed merely by browsing the Site or submitting a contact form.

When the Operator is lawfully registered for the relevant activity, paid access to Pikupo is provided as remote software / internet services (configuration, access to the platform, support as agreed) under an individual written agreement or accepted invoice that references these Service Terms.

These Service Terms do not create a lawful status by themselves. Registration and tax compliance are the Operator’s responsibility before accepting payment. Customers should ask for the Operator’s current status (professional income tax / IE / company) before paying.

3. Nature of the service

The Service is B2B. The Customer uses Pikupo to take self-pickup orders from its own end customers (“Guests”). The Customer is responsible for its menu, prices, allergens, opening hours, food safety, consumer law duties toward Guests, fiscal / cash-register rules, and any licences required for its food business.

The Operator provides software access and agreed setup/support. The Operator is not a party to the sale of food between the Customer and Guests and does not act as a marketplace taking commission on order value unless a separate written deal says otherwise (default: no commission on order value).

4. Account and acceptable use

The Customer must keep admin credentials confidential, use the Service lawfully, and not upload unlawful content. The Customer must not reverse engineer the Service except where mandatory law allows, or resell the platform as a competing white-label without written permission.

The Operator may suspend the Service for security abuse, non-payment (when a paid term exists), or material breach, after notice where reasonable.

5. Fees and payment

There is no public price list that forms a binding offer on the Site. Fees, currency, payment schedule (e.g. setup fee and/or subscription), and included scope are set only in an individual agreement or invoice.

Invoices and payment instructions will identify the Operator’s lawful status and payment details valid at that time. Until such documents are issued under a lawful status, any price discussion is indicative and non-binding.

Taxes are handled according to applicable law and the Operator’s status (e.g. professional income tax or IE taxation). The Customer is responsible for its own taxes.

6. Customer data and Guests

The Customer remains the primary controller of Guest personal data (orders, profiles, contacts) unless a written agreement allocates roles otherwise. The Operator processes such data to provide the Service and will not sell Guest data.

The Customer must have a lawful basis to collect Guest data (privacy notice, consents where required) in the countries where it operates. Stripe or other payment providers may process payment data under their terms; the Operator does not store full card numbers on the marketing Site.

7. Intellectual property and branding

The Pikupo platform, code and generic materials remain the Operator’s intellectual property (or that of licensors). The Customer receives a limited, non-exclusive right to use the configured instance for its business during the paid term.

Customer logos, menu content and trademarks remain the Customer’s. The Customer grants the Operator a licence to use them solely to configure and run the Customer’s instance and, with prior consent, for case studies.

8. Availability and support

We aim for reasonable availability but do not guarantee uninterrupted operation. Maintenance, third-party outages (hosting, app stores, payment providers) and force majeure may affect access.

Support scope (channels, hours, response targets) is defined in the individual agreement. App Store / Google Play review outcomes are not fully controlled by the Operator.

9. Warranties and liability

Except as expressly agreed in writing, the Service is provided on a commercially reasonable efforts basis. The Operator does not warrant that the Service will meet every business goal or be error-free.

To the maximum extent permitted by law, the Operator’s aggregate liability under a paid agreement is limited to the fees paid by the Customer for the Service in the three (3) months preceding the claim (or a higher amount if mandatory law requires). The Operator is not liable for lost profits, loss of data (except where caused by wilful misconduct), or Guest claims arising from the Customer’s food, pricing or service failures.

Nothing excludes liability for wilful misconduct or other liability that cannot be limited under applicable law.

10. Term and termination

The term, renewal and notice periods are set in the individual agreement. Either party may terminate for material breach not cured within a reasonable period after written notice.

Upon termination, the Customer should export data it needs while access remains; the Operator may delete instance data after a stated retention window unless law requires longer storage.

11. Governing law

These Service Terms and related agreements are governed by the laws of the Republic of Belarus. Disputes are subject to negotiation first, then the competent courts of Belarus, unless mandatory law requires otherwise.

12. Contact

Service and legal contact: v.sobolenko.vs@gmail.com.